Effective date: 12 August 2026
Last updated: 12 August 2026
B5 Plus Group (“B5 Plus”, “we”, “us”) operates the Facebook Pages, Instagram accounts and WhatsApp Business number listed below, and uses an automated assistant to help respond to enquiries received through them. This policy explains what information we collect through those channels, why, how long we keep it, and how you can ask us to delete it.
Contact for privacy questions: itservices@b5plusgroup.com
Head office: Kpone Barrier, Kpone-Kantamanso, P.O. Box CO 853, Tema, Greater Accra, Republic of Ghana
1. Channels covered by this policy
- Facebook Page: B5 Plus Group
- Facebook Page: TrailMax Africa
- Instagram: @b5plus_group
- Instagram: @trailmax_africa
- WhatsApp Business: +233 54 143 6433
- Website: www.b5plusgroup.com
2. What we collect, and only when you contact us
We do not collect information about people who simply view our posts. We process information only when you choose to interact with us.
If you comment on one of our posts
- Your public username or display name
- The text of your comment
- The identifier of the comment and the post it belongs to
- The platform it came from (Facebook or Instagram)
- The date and time
If you message us on WhatsApp
- Your WhatsApp number
- Your WhatsApp profile name
- The content of your messages
- The date and time
What we do not collect
We do not collect your email address, physical address, payment details, identity documents, location, or any information from your profile beyond your public name or username — unless you choose to include such details in a message to us.
We do not buy personal information from third parties, and we do not build advertising profiles from your enquiries.
3. Why we process this information
| Purpose | Basis |
|---|---|
| Answering your product or service enquiry | To respond to a request you made |
| Passing your enquiry to the right member of our sales team | To respond to a request you made |
| Replying with published information such as our address or website | To respond to a request you made |
| Reviewing complaints or abusive content sent to us | Our legitimate interest in protecting our staff and business |
| Keeping a record of enquiries and how they were handled | Our legitimate interest in service quality and accountability |
We do not use your comments or messages for advertising, and we do not sell personal information to anyone.
4. Automated handling — what it does and does not do
We use an automated assistant to help us respond quickly. You should understand exactly what it does:
It reads your comment and decides which of these it is: a general question, a product question, a commercial question about price or delivery, a complaint, or a compliment.
It may reply automatically only in two cases, and only with fixed wording we have written and approved in advance:
- a thank-you when you say something positive
- our published address, website and contact information when you ask where we are or how to reach us
It never automatically replies about prices, discounts, stock, delivery times, warranties, certifications, credit, complaints, disputes, or anything else that commits us to something. Those are always sent to a human member of our team, who decides what to say.
Automated replies do not generate new information. They use only the fixed approved text described above. They cannot quote a price or make a promise.
If it cannot confidently understand your message, it sends it to a person rather than guessing.
No automated decision is made about you that produces legal effects or similarly significantly affects you.
5. Who sees your information
- Our staff. Your enquiry is forwarded internally by WhatsApp to the member of our sales team responsible for that product, or to our administrator.
- Meta Platforms, Inc. Facebook, Instagram and WhatsApp are operated by Meta. Your use of those platforms is also governed by Meta’s own privacy policy: https://www.facebook.com/privacy/policy/
- Our automation provider. We use n8n Cloud to route enquiries internally. Enquiry data passes through and is stored by that service on our behalf.
- Nobody else. We do not share, sell, rent or trade your information with any other third party, and we do not transfer it for anyone else’s marketing.
6. How long we keep it
- Enquiry records, including the comment or message text: up to 24 months, so we can follow up and resolve disputes.
- Records relating to a complaint: for as long as the matter is unresolved, and then up to 24 months.
- Anything you ask us to delete: removed within 30 days of your request, unless we are legally required to keep it.
7. Your rights, and how to use them
You may ask us to:
- tell you what information we hold about you
- correct anything inaccurate
- delete your information
- stop processing your enquiry
- receive a copy of what you sent us
How to request deletion of your data
Email itservices@b5plusgroup.com with the subject line “Data deletion request”, and include either:
- the Facebook or Instagram username you commented from, or
- the WhatsApp number you messaged us from
so we can find the right records.
We will confirm receipt and complete the deletion within 30 days. There is no charge. You do not have to give a reason.
You may also remove your own comment on Facebook or Instagram at any time using the platform’s own controls. If you do, our copy is deleted at your next request, or when the retention period above expires.
8. Children
Our products are industrial and commercial. Our channels are not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.
9. Security
Access tokens and internal contact numbers used by our systems are held in encrypted credential storage, not in shared documents or program code. Access to enquiry records is limited to the staff who need it. Automated messages to customers are disabled by default and can only be enabled deliberately by an authorised person.
No system is perfectly secure, and we do not claim otherwise. If we become aware of a breach affecting your information, we will act promptly and notify you where we are required to.
10. International transfers
Meta and n8n Cloud operate servers outside Ghana. Information you send us may therefore be processed outside Ghana, subject to those providers’ own safeguards.
11. Changes to this policy
If we change how we handle your information, we will update this page and the “last updated” date above. Material changes will be noted at the top of the page.
12. Contact us
Email: itservices@b5plusgroup.com
Website: www.b5plusgroup.com
Post: B5 Plus Group, Kpone Barrier, Kpone-Kantamanso, P.O. Box CO 853, Tema, Greater Accra, Republic of Ghana